FAQ
Our Client Frequently Asked Questions
Our MOQ is flexible and can be negotiated. We accept lower quantities for your trial order. Please feel free to tell us how many pieces you need, we will calculate the cost correspondingly, hoping you can place large orders after checking the quality of our products and know our service. Any questions you can contact us, we will respond fast to your request.
Of course, we are professional in OEM/ODM projects and we protect all the designs of every client, we will sign NDA if needed to ensure that we won’t send your artwork to any other clients and won’t sell your OEM items to anyone else. Any questions please send us your inquiry.
Sure. We usually provide existing samples for free, but a little sample charge for custom designs. Samples charge is refundable when the order is up to a certain quantity. We usually send samples by FEDEX, UPS, TNT, or DHL. If you have a carrier account, it will be fine to ship with your account, if not, you can pay the freight charge to our Paypal, we will ship with our account.
It takes about 2-4 days to reach. If you want your own designs, it takes 5-7 days, subject to your designs whether they need a new printing screen, etc.
We have experienced design and technical team, Served over 200 brand clients worldwide. If you want bulid your own design, So you can provide JPG, AI, cdr or PDF, etc. We will make 3D drawing for mold or printing screen for your final confirmation based on technique. Any questions you can contact us, we will respond fast to your request.
For Payment: Our normal payment term is T/T 30% deposite after order signed and 70% against copy of B/L. We also accept L/C at sight, also welcome Alibaba trade assurance order.
